FAQ

Learn more about accessing your health information anytime, anywhere!

Is this patient portal available for St. Luke’s patients?

Yes! St. Luke’s is pleased to offer this to their patients.

Is this patient portal available for non-St. Luke’s patients?

Yes! The patient portal is not limited to St. Luke’s patients as eVantageHealth has many Participating Providers throughout the greater Lehigh Valley and surrounding areas.

How much does it cost?

There is no cost to use the patient portal.

Is there an app for my smartphone?

The patient portal is available for use on any browser enabled smartphone or tablet.

Do I need to use a specific web browser to use the patient portal?

No, our patient portal is browser-friendly and is compatible with all web browser types: Internet Explorer, Google Chrome, Firefox, Safari, etc.

What documents will be available to me?

There will be many documents available to you, including: documents from inpatient stays at a St. Luke’s hospital, office visit summaries from St. Luke’s Physician Group offices, lab results, radiology results and other medical documents.

How quickly will my information be available to me?

There is a time delay on the documents going into the patient portal. Please review the following list to verify when your documents will be viewable to you:

  • 36 hours for lab results. Only Labs resulted at a St. Luke’s facility
  • Radiology Studies 21 days from the date of service**
  • Inpatient documents 7+ days
  • CCD’s up to 7 days

**Please be advised we do not have images available in eVantageHealth

What is a Continuity of Care Document (CCD)?

A Continuity of Care Document or CCD is a summary from a doctor visit. A CCD includes, but is not limited to: problems, medications, allergies, immunizations, vitals and a treatment plan.

Why are only portions of my medical record available?

More of your health information will be available to you as you receive care and as we increase the number of Participating Providers throughout the community.

Who is able to see my records?

Only the patient is able to see their medical documents in the Personal Health Record, unless the patient chooses to share their record with a family member, caregiver or loved one. For more information on sharing records, please see our Sharing section.

How do I opt-out?

To Opt-out, please contact eVantgeHealth Support by calling (484) 526-8893. For more information on changing your consent, please visit our Privacy & Security page.

Can minors request access to their health information through eVantageHealth?

If your child is under the age of 13 please call us and we can assist you with an invitation for their account. Our policy does not allow on line access for children between the ages of 13 and 17. Should you need to have access to your child’s health information and they are ages 13-17, please contact their provider directly or the Medical Records department at St. Luke’s University Health Network by calling 484-526-4719.

How secure is the patient portal?

Patients can rest assure that their health information and communications are safe and secure when using the patient portal. Our patient portal meets all the privacy and security requirements of HIPPA and HITECH. For more information, please see our Security section. Sharing your username and password is not permitted by our Terms of Use policy.

Aside from medical documents, what else is available through the patient portal?

There are many tools and resources available to patients to help better manage and coordinate their care, please see our Features section for a complete list.

What is Secure Messaging?

Secure Messaging is a tool for patients to securely communicate with their Doctors electronically.

When should I use Secure Messaging?

Secure messaging should only be used for non-urgent health care needs. For immediate assistance, patients can call their doctor directly. If you are experiencing life-threatening circumstances or suspect the onset of a potentially fatal episode, call 911 immediately.

Is eVantageHealth the legal medical record?

No. eVantageHealth only provides the health information to you from its Participating Providers. If you have questions about your medical documents, you will need to contact the Medical Records department of the hospital or doctor's office.

Can I schedule appointments with my doctors through the patient portal?

Currently at this time patients can go to SLUHN.org and schedule an appointment with their provider.

How do I get access?

For your protection, medical documents are only linked to your account once your identity has been validated. For more information, please see our Getting Started section.

Where can I get more information?

If you have questions about eVantageHealth, please call our Support team at (484)526-8893 or send an email to Support@eVantageHealth.com. We are happy to answer any questions you may have.